Template Code of Conduct & Complaints Process

We launched our template Code of Conduct and Complaints Process and here it is for you to adopt as your Code of Conduct and Complaints Process. If you wish to do so, please read it, add your company logo in the space provided (just add your logo on pages 1 and 2 using the placeholder icon – which is visible only once you download the file – and it will populate throughout the document) and you have a Code of Conduct and Complaints Process. It does not apply to your business automatically- you need to adopt it.

You can use the Code of Conduct on its own, or along with any processes and policies you already have in place by making reference to this Code and your own policies in Section J of the PIBS Agreement, PPM docs and/or Call sheets or for editing, post, audio and music companies, referencing it in your quote or any contractual document.

Why do you need one?
Most people know how to behave toward other people they work with but some don’t and by telling them and making complying with the Code of Conduct a condition of engagement, the prospect of someone behaving inappropriately on your shoot or at your studio or office are reduced.

While we hope that having a Code of Conduct will reduce incidences of inappropriate behaviour it will not eliminate them. So having a Complaints Process is critical in dealing with complaints efficiently and fairly. With the Complaints Process, complaints- of inappropriate sexual behaviour or racism, for example, will still be difficult to deal with but the Process ensures that you can deal with a complaint fairly and with a structure for doing so. Without a complaints process, a business is often overwhelmed in seeking to deal with the allegations, to the detriment of the business and the complainant and the person accused- so not having a complaints process does everyone a disservice.

If you have any questions on the Code of Conduct, or- more likely- want our assistance if there is a complaint as to a breach of the Code, we will help you with the implementation of it and the Complaints Process. If needed, we will also provide you with additional resources to support you throughout any challenging situations which may arise.