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Posted on December 15, 2021

New Business Manager

Role: New Business Manager

Team: Client Service & New Business

Reports to (Line Manager): Managing Director

Reports in (Direct Reports): Client Services Executive


The Canopy Studio’s New Business Manager thrives on hitting targets and nurturing strong, long-lasting client relationships. You’ll keep lots of plates spinning as you contribute to the growth of the company by targeting and winning, exciting and profitable new business as well as developing mutually beneficial long-term relationships with our key clients. We’re looking for someone with the following;

  • Excels at building rapport and relationships
  • Enthusiasm to contribute to the wider company strategy
  • Ability to adapt communication styles for different situations and individuals needs
  • You have the ability to listen, persuade, lead, and negotiate
  • A good phone personality, great sense of humour, strong organisational skills and an even keel
  • Excellent spoken and written English
  • Minimum 5 years’ experience in New Business or Client Service team for an in-house brand team or an agency

Responsibility and skills:

  • Develop creative measures to both increase, and maintain our current client portfolio
  • Create and nurture new business opportunities and develop, review, and implement new business strategies
  • Delivery of The Canopy’s own marketing and external communications plan
  • Contact prospects on a regular basis through relevant channels, manage ongoing follow-up and secure introductions with Senior Management team
  • Develop and maintain an in-depth understanding of The Canopy’s USPs versus industry competitors
  • Build a strong pipeline of relevant opportunities to deliver against sales targets and ensure KPI’s are achieved
  • Genuine care for people and building collaborative working relationships
  • Self-motivated and proactive with real passion and drive to deliver results
  • Experienced in MacOS, GoogleDrive applications and MSOffice

How we measure your success:

 Teamwork and Collaboration

  • Work closely with the Commercial & Strategy Director to expand the scope, growth, and clientele of The Canopy
  • Bring enthusiasm and energy to your role, whilst motivating others to do the same
  • Craft topics and drive conversations in terms that interest and benefit both the client and The Canopy
  • Work directly with clients to understand their creative needs, and then work closely with our Creative and Production teams to ensure the best end creative product
  • Understand the balance required to provide solutions to client needs whilst making strong business decisions for The Canopy
  • Deliver comprehensive and regular communication with clients globally via phone, email and face-to-face visits
  • Advocate and become the external voice for our ‘Design Together’ ethos

Creativity and Curiosity

  • Demonstrate an ability to craft topics and drive conversations in terms that interest and benefit both our clients, team members and the agency as a whole
  • Demonstrate self-awareness and the ability to network with peers and collaborators at all seniority levels
  • Demonstrate a responsibility on projects and a willingness and ability to deliver the highest level of service and support for both clients and team members at every stage of the project

Organisation and Planning

  • Adhere to our processes when creating and saving client materials, internal assets and final files
  • Actively engage in meetings and team sessions
  • Monitor and engage in discussion regarding your workflow via our chosen project management system
  • Maintain accurate records of client visits using our chosen CRM system and provide monthly summaries of analysed data and targeted sales strategies
  • Manage and log of time spent on tasks as and when is requested
  • Attend both external and internal meetings, calls and the studio on time, everytime
  • Adhere to our processes when requesting leave, and take all allocated annual leave as required

The Canopy Studio reserves the right to amend your duties slightly, or provide you with additional duties within your skills and competencies as and when they require.

Can you please send applications to [email protected]